This Privacy Policy explains how Unifill IT Services Pty Ltd ("Unifill IT", "we", "us", "our") collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).
By using our website at unifill.com.au, contacting us, or engaging our services, you agree to the collection and use of information in accordance with this policy.
We will update this policy when our information-handling practices change. The current version is always published on our website.
Unifill IT Services Pty Ltd is a managed IT support provider based in Tarneit, Victoria, Australia. We provide IT support, network and server services, cloud migration, cybersecurity, and related technology services to businesses across Melbourne's western suburbs.
Contact details for privacy matters:
Email: info@unifill.com.au
Address: Tarneit, VIC 3029, Australia
The personal information we collect depends on how you interact with us. It may include:
We do not knowingly collect sensitive information (such as health, financial, or criminal record information) unless it is directly relevant to the services you have requested and you have consented to its collection.
We collect personal information directly from you when you:
In some circumstances we may collect information about you from third parties, such as referees you have provided, or from publicly available sources (for example, LinkedIn), where this is reasonably necessary for our business functions.
When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, pages visited, and time of visit. This is collected via cookies and analytics tools (see Section 7).
We collect and use your personal information only for purposes directly related to our business functions, including:
We will only use your personal information for the purpose it was collected, or for a directly related purpose, or where you have consented to another use.
We may send you occasional newsletters, IT tips, or promotional communications if you have opted in to receive them, or if you are an existing client and the communication relates to similar services.
You can opt out at any time by clicking the unsubscribe link in any email we send, or by contacting us at info@unifill.com.au. We comply with the Spam Act 2003 (Cth) in all marketing communications.
Our website uses cookies — small text files stored in your browser — to improve your browsing experience and understand how visitors use our site. We may use:
You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of our website. For more information about Google Analytics and how to opt out, visit tools.google.com/dlpage/gaoptout.
We do not sell, rent, or trade your personal information. We may disclose your information to:
Where we engage third-party service providers, we take reasonable steps to ensure they handle your information in accordance with the APPs.
Some third-party tools we use (such as cloud platforms and email services) may store or process data on servers located overseas, including in the United States and European Union. Where this occurs, we take reasonable steps to ensure those providers are bound by privacy obligations comparable to the APPs, in accordance with APP 8.
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security practices include:
If we become aware of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme in Part IIIC of the Privacy Act 1988.
We retain personal information only for as long as it is needed for the purpose it was collected, or as required by law (for example, financial records under the Income Tax Assessment Act 1997). When information is no longer required, we securely destroy or de-identify it.
Under APP 12 and 13, you have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, out of date, incomplete, irrelevant, or misleading.
To make an access or correction request, please contact us at info@unifill.com.au. We will respond within 30 days. In some limited circumstances (set out in the APPs), we may decline an access request, in which case we will explain why in writing.
We do not charge a fee for access requests, but we may charge a reasonable fee for the cost of providing copies of documents.
If you believe we have mishandled your personal information or breached the APPs, you can make a complaint by contacting us at:
Email: info@unifill.com.au
Subject line: Privacy Complaint
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
We may update this Privacy Policy from time to time to reflect